Refund and Cancellation Policy

This Refund and Cancellation Policy is a draft placeholder. Final text will replace this file after legal review. Document version: 2026-11-04-draft.

Who we are

Alexandria is operated by KoioSystems, L.L.C. Billing questions: support@koiosystems.com.

Intended policy (draft)

Until the reviewed policy is pasted into this file, this page exists so checkout can link a versioned refund document. Expected topics for the final text include:

• How to cancel a Plus or Pro subscription (Stripe customer portal and email to support).
• When a refund is available, how to request one, and how refunds are issued.
• What happens to access at the end of a billing period.
• That class notes, briefs, and outlines currently live in this browser. Canceling or refunding a subscription does not by itself delete local work on your device.

Contact

KoioSystems, L.L.C.
support@koiosystems.com